You will hear from us in several ways. First, all phone calls are returned that day, if not sooner. Emails are answered just as quickly. We will also send you a monthly status report to find out what is going on with you and your case. It is important for you to return these reports to us since it helps us continue gathering the information that we need to get the job done and resolve your case. If over 30 years of practice and over 8,000 clients, no one has ever said that they couldn't get in touch with us or get a rapid response. Finally, at the end of the case, you have an opportunity to grade our services so that we can continue to improve the services we deliver.